Managing Change in a Media Landscape That is Always Changing

Media companies are prime examples of organizations that need to focus on positive change management strategies.

Why? Because they are constantly evolving, more than any other industry. This is in part because of changes to technology that are creating new digital platforms. These platforms are fundamentally changing not only the ways in which we communicate but how we receive news and information. And this, in turn, is changing the business models on which media was originally built.

So the challenge in the media landscape is this: How can they manage this constant evolution effectively?

The first step is to have solid leadership

Without clear and targeted leadership, the rest of the organization cannot hope to manage change effectively. Those leaders need to have extensive experience in the digital landscape to have credibility.

They need to be more than good leaders: they need to be knowledge banks, too — with the ability to communicate the path clearly. Leaders who prefer status quo won’t be effective. Leaders who embrace what’s new — think Elon Musk — will flourish, as will their organizations.

Accepting changes that are untested is difficult for leaders, too, but it starts and ends with them. If they can do it, more of the team will follow.

A culture of change is essential

Most workplace cultures have to establish processes to help people within the organization to accept change. Media companies are almost born to change, out of necessity. But that’s not to say that everyone is always on board.

As with all change management, it starts with the top levels of the organization. Ultimately, however, the branches below have to be on the same page too. Evolution is too fast and changes in technology are too frequent to have naysayers along for the ride. Hiring needs must always consider change and the ability of a candidate to embrace it.

An open culture, where different ideas and out of the box thinking are not only accepted but expected, is ideal. A culture where management trusts in the team they have put together is also ideal. A team that can move fast and be allowed to think on their feet will be more successful than one that cannot improvise. Fast change can meet resistance, so a team that is motivated to accept the challenge is essential.

Talent counts when speed is of the essence

In an environment where change is almost the norm, talent counts. A team with a particular ability for morphing their skills to meet demands will be a positive influence. Those teams need to be highlighted as the standard. Other teams need to see what they are meant to be achieving themselves.

It’s not about fostering competition so much as setting a positive example. Fast changes in technology and business models means a lot of upheaval. Having a successful team that can share their abilities for others to copy creates more success all around.

The speed of change in media is much faster than with other industries but it’s a question of starting out on the right foot. If the organization is built for change, it will withstand and even embrace it. If not, it will fail. This begins and ends with the leadership of the organization. If they are ready for change, they can create the vision to bring their teams with them.

How to Get Your Team to Embrace Change

The key is to remember that people aren’t robots.

This may seem like a trite phrase but organizations often forget, as they proceed at high speed to implement big changes (and small ones too), that people cannot be programmed to accept a change. They need to embrace change and be brought on board — a process that takes time and effort.

“But we’re paying them to do their job? They should just do it!”

Right. And kids will just clean their rooms because you tell them to. Unless you want to be labeled the ‘Chief Executive of Fantasy Land’, you need to think through changes that you want to bring to a team, or an organization as a whole, before you run headlong into it.

You need a change management process.

Before you make a change, understand the ramifications fully

Whatever change you want to make, whether it’s the addition of technology or a change in business structure, you need to understand the effects this change will have.

Look at it from the point of view of the person who is going to have to deal with the results of the change. How can you communicate the changes in such a way as they see it as a short-term learning curve that creates a long-term benefit?

  • Involve the people who will be affected. If you’re thinking about buying new software, for example, include key members of the team in the evaluation process. This will help ensure that it, in fact, does meet their needs. Just dumping it on them without consultation won’t get you the buy-in you’re looking for.
  • Ensure you have the support you need for change from the highest levels. If the CEO doesn’t support and even promote the change, there’s little chance that downstream team members will get on board easily.
  • Look at the possible effects on customers and outside parties. Why? Because your team will be dealing with whatever negative effects might occur, at least in the short term, they are prepared. As the saying goes: forewarned is forearmed.

Involve your team in the changes

Change management is a process meant to ease your team into changes being made. It’s not about moving them into a new environment without warning. This can be difficult for a lot of people, especially longer-term employees who are used to doing things a certain way.

Change management can help you to not only make the evolution less tension-filled but, in fact, can help your team not only accept the change but in fact embrace it.

How can you get that buy-in? You can do this by involving them and:

  • Listening to their concerns
  • Dealing with the issues that your team is worried about
  • Creating an environment where communication can take place openly and without judgment

Communicate constantly

Figuring out how to make the changes resonate with your team is the key to any change management process. Even with the best of intentions and communication, you’re likely to end up with three groups in your team. You will have team members who will:

  • Embrace the change
  • Go along, but not enthusiastically
  • Oppose the change

Realistically, unless your team is super cohesive and coordinated, you’ll find the bulk of people in the middle group, with a few at either of the two extremes.

Those who embrace the change can help be your biggest advocates. And, those who resist it can really throw a wrench into the process. So, you need to take the time to find out what their concerns are and why they are resisting. Then, focus on what you can do to help ease the transition for them.

Creating comfort in the process is a huge part of getting people to accept, if not embrace, the changes.

Ultimately, you can’t ram in change and expect it to work.  Take it slowly, perhaps incrementally so that your team can get used to things. That way, they may come to see the change as a positive enhancement, rather than something to be endured.

As they come on board, continue with the evolution you have in mind. And, be sure to limit disruption, tension and fear.